The HIPAA Privacy Rule: Protecting Medical Information
The HIPAA Privacy Rule is a crucial regulation that establishes national standards to protect individuals’ medical records and other identifiable…
Category: Hospital
Emotional Intelligence and Its Role in Customer Service
Does your company rely solely on numbers and data to measure your customer service team’s growth and success? Data-backed insights…
Home Health Star Ratings
The Centers for Medicare & Medicaid Services (CMS) has launched the Care Compare website at Medicare.gov to help consumers choose…
6 Proven Strategies for Building a Customer-Centric Company
Despite the data showing that investing in customer service drives better business results, building a truly customer-centric company still takes…
5 Technologies to Enhance the Customer Experience
The world of technology is constantly evolving, and with it comes new opportunities to improve the customer experience. Today, we…
Five Ways to Get the Most Out of Your Doctor’s Visit
Have you ever left your doctor’s office realizing you forgot to ask an important question? Or were you frustrated because…
Preparing for Your Appointment or Hospital Stay
When it comes to your appointment or hospital stay, preparation is key. Whether you’re undergoing inpatient or outpatient surgery, there…
Clinical Research: Benefits, Risks, and Safety
If you’re considering participating in clinical research, it’s natural to have questions. What are the potential benefits? How do you…
What is Customer Satisfaction: Definition and Importance
Customer satisfaction is a fundamental aspect of any successful business. It refers to the extent to which customers are pleased…
7 Tips to Enhance Customer Satisfaction with Technology
Fortunately, modern technology can help service providers address customer needs even more efficiently. It can enable a brand to become…