How to read an explanation of benefits | CMS
How to read an explanation of benefits (EOB) See what an explanation of benefits looks like (PDF) What’s an explanation…
Category: Hospital
10 Examples of Good Customer Service That Will Blow Your Mind
Good customer service never goes out of style. You might be wondering: Is it really that crucial? Yes, it is.…
Understanding Health Literacy
Health Literacy Affects Everyone Health literacy is important for everyone because, at some point in our lives, we all need…
Hospital Reputation Management: 9 Tips for Success
This post has been modified to reflect new information since its original publication. Hospitals have always valued their public image,…
Urgent Care vs Emergency Room: Understanding the Differences
It’s Saturday, and the cold you’ve been nursing for the past few days seems to be getting worse. You’ve vomited…
15 Essential Strategies to Improve Customer Service Performance in 2022
Continually improving customer service performance is vital for the success of any business. The quality of customer service can significantly…
Step-By-Step Guide: How to Handle Customer Complaints
Many customers will continue doing business with you after they’ve been dissatisfied and complained. In fact, according to the service…
Find Support Groups
Many people find peer support to be a valuable tool in their recovery journey. Support groups provide individuals with a…
The HIPAA Privacy Rule: Protecting Medical Information
The HIPAA Privacy Rule is a crucial regulation that establishes national standards to protect individuals’ medical records and other identifiable…
Emotional Intelligence and Its Role in Customer Service
Does your company rely solely on numbers and data to measure your customer service team’s growth and success? Data-backed insights…